Debar ON, electronic citizen participation

This initiative will monitor the electoral promise for “Increased citizen participation in service delivery, as well as increased transparency, responsibility and accountability of the municipality and municipal enterprises by using digital technology”. Community mobilization activities will include: design and promotion of a telephone application that enables municipal residents and affected local communities to participate; sharing the results with local officials and utility enterprises and advocating for improved digitalization of communal services.

The subject matter of the local monitoring is the use of digital technology in the municipality in order to enhance its transparency and efficiency.

Implementer
Association Centre for Sustainable Community Development Debar
Location
Debar
Budget
300000 denars
Status
Active

MONITORING MATRIX

  • I. Status of the monitored item

      Monitoring criteria Status Brief description and comments Source of information
      1 Implementation
      1.1 A decision has been reached to start the implementation of the monitored item There is no official decision as of yet, however the municipality is making efforts to digitize the services to the best of its ability. Secretary of the Municipality
      1.2 A procurement process is being/has been carried out related to the monitored item There is no procurement process Secretary of the Municipality
      1.3 Informative meetings and gatherings with stakeholders have been held Yes On March 30, a public tribune was held on the functionality of the Debar-ON Application. 13 people participated in the tribune. The tribune analyzes the use of the application. In March, 12 people reported problems, out of which a solution was given for 9. Public utility enterprise and the municipal administrator
      1.4 An implementation plan has been prepared for implementation of the monitored item There is no plan prepared for implementation. Municipal administrator
      1.5 Necessary prerequisites to start with the implementation have been provided (e.g. permits, preparatory activities, staff, etc.) Yes There is an IT officer, and an referent in the diaspora affairs office, there are trained administrators. In March, the office was visited by 4 people from the diaspora, the visitors were informed on the services offered by the office of diaspora affairs Referent in the office for diaspora affairs
      1.6 The municipality is implementing specific activities from the implementation plan Yes In March, the office was visited by 4 people from the diaspora, the visitors were informed on the services offered by the office of diaspora affairs. An e-tax link is available on the website of the municipality, however, it is not functional. Referent in the office for diaspora affairs www.dibra.gov.mk
      1.7 Initial results from implementation of the monitored item are visible Yes The DibraOn application is being gradually installed by more citizens (137 downloads), citizens started reporting problems. (5 reported problems, 2 solved) The Diaspora Office mediates the e-services (although it remains in the informational phase) https://dibraon.com.mk/
      2 Stagnation
      2.1 Lack of funds in the municipal budget Yes The municipality is facing financial problems, Municipal administrator
      2.2 Lack of one/some of the basic prerequisites All prerequisites are met apart from those regarding financial resources. Secretary of the Municipality
      2.3 The implementation of the monitored item is no longer a priority The promise remains a high priority in the municipality, but there are even higher priorities, and activities are progressing slower than expected, but the municipality continues to work on this field and has daily increases in the number of e-services Secretary of the Municipality
      2.4 Halted due to an inspection, investigation, etc. The project is not canceled Secretary of the Municipality
      2.5 The reasons for the stagnation of the implementation of the activity are unknown There is no stagnation, but these types of activities need more time to be implemented Secretary of the Municipality
  • II. Transparency and accountability of the municipality related to the monitored item

      Monitoring criteria Status Brief description and comments Source of information
      1 Information about the status of the monitored item is available on the municipality's website and social network No information was found on the website of the municipality of Debar The website of the municipality of Debar (https://dibra.gov.mk/newmk/)
      2 Information about the status of the project is obtained through a Request for Access to Public InformationInformation about the status of the monitored item is obtained through a Request for Access to Public Information Yes A response is given to each request for information within 8 days, according to the law on access to public information. Secretary of the Municipality
      3 Information about the status of the monitored item is shared with stakeholders by municipal officials (via e.g. interviews, focus group discussions, meeting requests etc.) Yes Information is shared through social media and the municipal website, as well as through all the activities which take place in the municipality Secretary of the Municipality
      4 There is practice of informal information sharing by the municipality with affected citizens (e.g. via informal discussions etc.) Yes Debar is a small city and informal conversation is the main means of information sharing Secretary of the Municipality
  • III. Citizen participation in decision-making related to the monitored item

      Monitoring criteria Status Brief description and comments Source of information
      1 The municipality has involved the citizens in decision-making related to the monitored item Yes The citizens' participation is a priority, the youth offers many ideas regarding the digitalization of the municipality, however so far there have been no activities, the municipality plans to submit project applications to potential donors. Secretary of the Municipality
      2 Citizens have filed an initiative for participation in decision-making related to the monitored item There are no new initiatives in March, the DebarON and e-taxes initiatives are ongoing. Secretary of the Municipality
      3 Citizens participate in the implementation of the monitored item with their input and resources Secretary of the Municipality
      4 Mechanisms utilized by the municipality to ensure citizen participation, specifically as related to the monitored item:
      4.1 Public gatherings, debates and forums The municipality has not organized public events regarding this issue, however on March 30, the Center for Sustainable Community Development Association organized a public debate regarding the application for reporting municipal problems The Center for Sustainable Community Development Association
      4.2 Possibility for e-participation via mobile apps, website(s), electronic templates, etc. Yes Information is obtained from both applications CleanDibra and DibraON, and the social fan pages of the municipality and PU Standard have become a place where citizens can participate via their comments, various e-forms can also be found on the website Cleandibra, and DibraОN https://dibra.gov.mk/ https://www.facebook.com/MunicipalityofDebar https://www.facebook.com/search/top?q=nkp%20%2F%20%D1%98%D0%BA%D0%BF%20%22%20standard%20%22
      4.3 Open days of the municipality Yes The municipality holds a meeting with citizens every Tuesday. Now citizens have the option to request a meeting with the mayor through the application Website of the Municipality of Debar (https://dibra.gov.mk/newmk/), interview with municipal administrator, citizens https://dibraon.com.mk/login https://play.google.com/store/apps/details?id=mk.com.dibraon.app
      4.4 Citizen initiatives There were no civil initiatives in March on the subject of digitalization Secretary of the Municipality