”PROGRAMME FOR WORK OF THE GOVERNMENT OF THE REPUBLIC OF NORTH MACEDONIA IN THE PERIOD 2020-2024
Modern and efficient administration: more system, less bureaucracy, page 37 paragraph (6)
One Service Center (OSC) in each city following the example of the OSC in Skopje. At present we will focus on the ten most requested services by the citizens, some of which will be finished with a fully electronic product (eg certificates from the registry books). Government Program 2021, June, Medium Priority Initiative p. 329 PAR Strategy 2018 – 2022.
4.2.5. Introduction of Single Point of Service”” centers – reduction of contact points between service users and institutions through the introduction of “”Single Point of Services”” centers, analysis of pilot project experiences and redefining the concept, as well as a gradual increase in the number of services offered in this way p. 56. ”