Excerpt from the Government Program:1) Government Program 2021-2024: Modern and efficient administration: more system, less bureaucracy – With the introduction of the Electronic System for Automation of Administrative Procedures EAP, each work task will be assigned to the employees clearly and precisely with the possibility to monitor its execution in real time, which in turn will increase the work related effectiveness and accountability, and promotion and reward will be based on realistic indicators and contribution. The government plans to introduce an EAP system by the end of 2021, in at least 30% of the state administration bodies, and by the end of 2024 the system will be introduced in all state administration bodies. 2) Program for 2021: With the introduction of the Electronic System for Automation of Administrative Procedures (eSDP), each work task to the employees who carry out administrative procedures will be assigned clearly and precisely with the possibility to monitor its execution in real time. The Government of the Republic of North Macedonia plans to introduce this system in at least 30% of the total number of state administration bodies by the end of 2021, and by the end of 2024 in all state administration bodies.

Excerpt from the Government Program:PROGRAMME FOR WORK OF THE GOVERNMENT OF THE REPUBLIC OF NORTH MACEDONIA IN THE PERIOD 2020-2024 Modern and efficient administration: more system, less bureaucracy, page 37 paragraph (6) One Service Center (OSC) in each city following the example of the OSC in Skopje. At present we will focus on the ten most requested services by the citizens, some of which will be finished with a fully electronic product (eg certificates from the registry books). Government Program 2021, June, Medium Priority Initiative p. 329 PAR Strategy 2018 – 2022. 4.2.5. Introduction of Single Point of Service”” centers – reduction of contact points between service users and institutions through the introduction of “”Single Point of Services”” centers, analysis of pilot project experiences and redefining the concept, as well as a gradual increase in the number of services offered in this way p. 56.