In Bitola, limited payment options for public services—restricted to just two physical locations—cause long queues and significant inconvenience, particularly affecting elderly residents, people with disabilities, and those in remote areas. A lack of awareness about alternative payment methods and a digital divide further exacerbate access challenges.
This initiative aims to comprehensively map these issues through field research, surveys, interviews, and focus groups with citizens, public service providers, and digital experts. It will highlight barriers faced by vulnerable groups and explore gender-related aspects of digital exclusion.
The primary goal is to raise awareness, foster stakeholder dialogue, and develop data-driven recommendations to improve accessibility. These insights may guide future solutions, such as 24/7 self-service payment kiosks or inclusive digital platforms tailored to community needs.